Investigating - We have observed partial outages with our CX UI application for US customers. We are working to determine the underlying cause and are continuing to monitor the application.
Sep 16, 2024 - 14:40 EDT
Completed -
The scheduled maintenance has been completed.
Sep 9, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:30 EDT
Scheduled -
Rival will be conducting maintenance to reconfigure production resources for Rival Learning in both of our regions (US and Canada) We expect this to take about an hour to complete. Users might experience temporary disruptions to their sessions during this time.
Sep 9, 17:28 EDT
Resolved -
We have resolved the current performance issues and are planning on releasing an update to the Learning application in all environments in the immediate future.
Sep 9, 15:55 EDT
Monitoring -
We have observed partial outages with our Learning UI application for US customers. The team has identified the underlying cause and are continuing to monitor the application.
Sep 9, 12:50 EDT
Completed -
The scheduled maintenance has been completed.
Sep 7, 14:17 EDT
Verifying -
Verification is currently underway for the maintenance items.
Sep 7, 12:26 EDT
Update -
CA client instances have been migrated and are online.
Sep 7, 08:50 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 06:00 EDT
Scheduled -
Rival Learn is moving to a new data hosting environment in AWS Public Cloud. All US and CA/international client instances will be relocated on 09/07/2024. During the extended maintenance window each client instance will experience a brief downtime while the database is being migrated.
Sep 6, 16:23 EDT